Reference

Your Legal Terms Before Account Access

Legal terms at lgolive set how your account, wallet records, DANA, OVO, GoPay and QRIS receipts, cookies, and support requests are handled before you enter any lobby area.

Account terms firstDANA and QRIS recordsCookie and data rightsAccess depends on local law
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lgolive Your Legal Terms Before Account Access
CONTACT ROUTES

Legal Help With Clear Account Trails

Legal questions need a traceable path, so we keep every request tied to your account ID and contact time. You can reach us through live chat, email, or the account request form after login. For data changes, payment record disputes, or access questions, include your registered phone number, payment rail used, and the last four digits of the transaction reference when you have it.

Team online

Live chat ticket

Use live chat for urgent legal account questions during 10:00–02:00 WIB. We attach the chat transcript to your account ticket, so you can later compare what was asked, answered, and changed.

Legal email path

Send document or data-right requests to [email protected] from the email on your account. We match the sender, account ID, and recent payment rail before changing stored details.

Account request form

Inside your profile, open Account > Legal request and describe the correction you need. The path works on Android Chrome and iOS Safari, with the same ticket number shown after submission.

DATA CARE

How We Handle Legal Records

Your legal record is more than a profile name. We treat account data, payment receipts, device logs, cookie choices, and support messages as records that may be needed for wallet checks or…

Account data map

We store the account details you provide, including phone number, email, login name, and verification status. Those fields help us confirm that a legal request comes from you before we edit or release records.

Payment proof handling

DANA, OVO, GoPay and QRIS receipts are kept with transaction time, amount, wallet reference, and account ID. This helps us trace wallet disputes without exposing your full payment account to chat staff.

Cookie choices

Cookies support login sessions, language settings, and fraud checks. You can clear browser cookies in Chrome or Safari, but doing so may sign you out and require another account check.

Device security logs

We record device type, IP region, and login time when your account is accessed. If your login pattern changes sharply, we may ask for extra confirmation before allowing legal data changes.

Record retention

We keep legal and payment records for the period needed to handle disputes, comply with lawful requests, and manage account security. Older support chats may be archived but still linked to your account ID.

Correction requests

If your name, phone number, or payment rail is wrong, contact us with proof from the account email. We check the request against recent login and wallet activity before making edits.

Legal Questions Before You Join

These answers focus on the legal terms that apply when you create, access, update, or close an account with us. They also explain how we use data, why payment receipts matter, and which contact path to use when you need a written response. If your case involves access from Indonesia, remember that eligibility depends on local law.

Our account terms apply when you create your login, use the wallet, enter game rooms, or contact support. They cover access where local law permits, account ownership, payment records, security checks, and data-right requests.

Access depends on local law. If a regional rule, network block, or payment compliance issue affects your account, we may pause certain functions while we check the account record and relevant transaction details.

We keep payment receipts so wallet disputes can be traced to the correct account. Each record may include transaction time, amount, payment rail, account ID, and reference details provided by the payment partner.

Yes. Send the request from your registered email or use Account > Legal request after login. We may ask for identity and payment proof before changing name, phone, email, or wallet-related details.

Cookies help keep you signed in, remember basic settings, and support security checks. You can clear them in your browser, but we may ask for another verification step when you return.

Email [email protected] or open a live chat ticket during 10:00–02:00 WIB. Include your account ID, registered phone number, and the request type so we can route it correctly.

You can ask for available account records before closure by using the legal request form. We will check ownership, confirm any open wallet issue, and explain which records can be shared with you.

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